{"id":2988,"date":"2026-09-13T00:25:12","date_gmt":"2026-09-12T16:25:12","guid":{"rendered":"https:\/\/applerenovoza.com\/pt\/faq\/"},"modified":"2026-09-16T10:46:26","modified_gmt":"2026-09-16T02:46:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/applerenovoza.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div class=\"aphone-faq-page\" data-aphone-faq-page>\n\t\t\t\t\t<header class=\"aphone-faq-header\">\n\t\t\t\t<p class=\"aphone-faq-header__eyebrow\">You can ask us questions!<\/p>\n\t\t\t\t<h1 class=\"aphone-faq-header__title\">Contact us for all your questions and opinions, or you can solve your problems in a shorter time with our contact offices.<\/h1>\n\t\t\t<\/header>\n\t\t\n\t\t\n\t\t<div class=\"aphone-faq-search\">\n\t\t\t<label class=\"screen-reader-text\" for=\"aphone-faq-search-input\">Search FAQs<\/label>\n\t\t\t<input\n\t\t\t\ttype=\"search\"\n\t\t\t\tid=\"aphone-faq-search-input\"\n\t\t\t\tclass=\"aphone-faq-search__input\"\n\t\t\t\tplaceholder=\"Search\"\n\t\t\t\tautocomplete=\"off\"\n\t\t\t\tdata-aphone-faq-search\n\t\t\t\/>\n\t\t\t<span class=\"aphone-faq-search__icon\" aria-hidden=\"true\">\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"11\" cy=\"11\" r=\"7\" stroke=\"currentColor\" stroke-width=\"2\"\/><path d=\"M20 20l-3.5-3.5\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg>\n\t\t\t<\/span>\n\t\t<\/div>\n\n\t\t<div class=\"aphone-faq-pills\" role=\"tablist\" aria-label=\"FAQ categories\" data-aphone-faq-pills>\n\t\t\t<button type=\"button\" class=\"aphone-faq-pill is-active\" role=\"tab\" aria-selected=\"true\" data-cat=\"all\">All<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"aphone-faq-pill\" role=\"tab\" aria-selected=\"false\" data-cat=\"payment\">Payment<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"aphone-faq-pill\" role=\"tab\" aria-selected=\"false\" data-cat=\"shipping\">Shipping<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"aphone-faq-pill\" role=\"tab\" aria-selected=\"false\" data-cat=\"quality\">Quality<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"aphone-faq-pill\" role=\"tab\" aria-selected=\"false\" data-cat=\"returns\">Returns<\/button>\n\t\t\t\t\t\t\t<button type=\"button\" class=\"aphone-faq-pill\" role=\"tab\" aria-selected=\"false\" data-cat=\"warranty\">Warranty<\/button>\n\t\t\t\t\t<\/div>\n\n\t\t<p class=\"aphone-faq-empty-filter\" data-aphone-faq-empty hidden>No matching questions. Try another search or category.<\/p>\n\n\t\t<div class=\"aphone-faq\" data-aphone-faq>\n\t\t\t\t<section class=\"aphone-faq__group\" data-faq-group=\"shipping\">\n\t\t<h2 class=\"aphone-faq__group-title\">Shipping<\/h2>\n\t\t\t<div\n\t\tclass=\"aphone-faq__item\"\n\t\tdata-faq-item\n\t\tdata-cats=\"shipping\"\n\t\tdata-search=\"how can i track my order? use order tracking or your customer account once a tracking number is available. shipping windows are explained in shipping policy.\"\n\t>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"aphone-faq__q\"\n\t\t\tid=\"aphone-faq-3009-shipping-btn\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"aphone-faq-3009-shipping\"\n\t\t>\n\t\t\t<span class=\"aphone-faq__q-text\">How can I track my order?<\/span>\n\t\t\t<span class=\"aphone-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t<\/button>\n\t\t<div\n\t\t\tclass=\"aphone-faq__a\"\n\t\t\tid=\"aphone-faq-3009-shipping\"\n\t\t\trole=\"region\"\n\t\t\taria-labelledby=\"aphone-faq-3009-shipping-btn\"\n\t\t\taria-hidden=\"true\"\n\t\t>\n\t\t\t<div class=\"aphone-faq__a-inner\">\n\t\t\t\t<p>Use <a href=\"\/order-tracking\/\">Order Tracking<\/a> or your customer account once a tracking number is available. Shipping windows are explained in <a href=\"\/shipping-policy\/\">Shipping Policy<\/a>.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/section>\n\t\t<section class=\"aphone-faq__group\" data-faq-group=\"quality\">\n\t\t<h2 class=\"aphone-faq__group-title\">Quality<\/h2>\n\t\t\t<div\n\t\tclass=\"aphone-faq__item\"\n\t\tdata-faq-item\n\t\tdata-cats=\"quality\"\n\t\tdata-search=\"are devices tested? yes. devices go through inspection and grading before listing. see product inspection process and battery health guide for more detail.\"\n\t>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"aphone-faq__q\"\n\t\t\tid=\"aphone-faq-3005-quality-btn\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"aphone-faq-3005-quality\"\n\t\t>\n\t\t\t<span class=\"aphone-faq__q-text\">Are devices tested?<\/span>\n\t\t\t<span class=\"aphone-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t<\/button>\n\t\t<div\n\t\t\tclass=\"aphone-faq__a\"\n\t\t\tid=\"aphone-faq-3005-quality\"\n\t\t\trole=\"region\"\n\t\t\taria-labelledby=\"aphone-faq-3005-quality-btn\"\n\t\t\taria-hidden=\"true\"\n\t\t>\n\t\t\t<div class=\"aphone-faq__a-inner\">\n\t\t\t\t<p>Yes. Devices go through inspection and grading before listing. See <a href=\"\/product-inspection-process\/\">Product Inspection Process<\/a> and <a href=\"\/battery-health-guide\/\">Battery Health Guide<\/a> for more detail.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<div\n\t\tclass=\"aphone-faq__item\"\n\t\tdata-faq-item\n\t\tdata-cats=\"quality\"\n\t\tdata-search=\"what do excellent \/ very good \/ good mean? these are shopper-facing condition labels. technical grade details stay on the product page. read the device condition guide.\"\n\t>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"aphone-faq__q\"\n\t\t\tid=\"aphone-faq-3006-quality-btn\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"aphone-faq-3006-quality\"\n\t\t>\n\t\t\t<span class=\"aphone-faq__q-text\">What do Excellent \/ Very Good \/ Good mean?<\/span>\n\t\t\t<span class=\"aphone-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t<\/button>\n\t\t<div\n\t\t\tclass=\"aphone-faq__a\"\n\t\t\tid=\"aphone-faq-3006-quality\"\n\t\t\trole=\"region\"\n\t\t\taria-labelledby=\"aphone-faq-3006-quality-btn\"\n\t\t\taria-hidden=\"true\"\n\t\t>\n\t\t\t<div class=\"aphone-faq__a-inner\">\n\t\t\t\t<p>These are shopper-facing condition labels. Technical Grade details stay on the product page. Read the <a href=\"\/device-condition-guide\/\">Device Condition Guide<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/section>\n\t\t<section class=\"aphone-faq__group\" data-faq-group=\"returns\">\n\t\t<h2 class=\"aphone-faq__group-title\">Returns<\/h2>\n\t\t\t<div\n\t\tclass=\"aphone-faq__item\"\n\t\tdata-faq-item\n\t\tdata-cats=\"returns\"\n\t\tdata-search=\"how do returns work? see refund and returns policy. start a request from your account or contact \/ whatsapp with your order number.\"\n\t>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"aphone-faq__q\"\n\t\t\tid=\"aphone-faq-3008-returns-btn\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"aphone-faq-3008-returns\"\n\t\t>\n\t\t\t<span class=\"aphone-faq__q-text\">How do returns work?<\/span>\n\t\t\t<span class=\"aphone-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t<\/button>\n\t\t<div\n\t\t\tclass=\"aphone-faq__a\"\n\t\t\tid=\"aphone-faq-3008-returns\"\n\t\t\trole=\"region\"\n\t\t\taria-labelledby=\"aphone-faq-3008-returns-btn\"\n\t\t\taria-hidden=\"true\"\n\t\t>\n\t\t\t<div class=\"aphone-faq__a-inner\">\n\t\t\t\t<p>See <a href=\"\/refund_returns-2\/\">Refund and Returns Policy<\/a>. Start a request from your account or Contact \/ WhatsApp with your order number.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/section>\n\t\t<section class=\"aphone-faq__group\" data-faq-group=\"warranty\">\n\t\t<h2 class=\"aphone-faq__group-title\">Warranty<\/h2>\n\t\t\t<div\n\t\tclass=\"aphone-faq__item\"\n\t\tdata-faq-item\n\t\tdata-cats=\"warranty\"\n\t\tdata-search=\"do you offer warranty? warranty terms are described on the warranty policy page and may also appear on the product page.\"\n\t>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"aphone-faq__q\"\n\t\t\tid=\"aphone-faq-3007-warranty-btn\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"aphone-faq-3007-warranty\"\n\t\t>\n\t\t\t<span class=\"aphone-faq__q-text\">Do you offer warranty?<\/span>\n\t\t\t<span class=\"aphone-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t<\/button>\n\t\t<div\n\t\t\tclass=\"aphone-faq__a\"\n\t\t\tid=\"aphone-faq-3007-warranty\"\n\t\t\trole=\"region\"\n\t\t\taria-labelledby=\"aphone-faq-3007-warranty-btn\"\n\t\t\taria-hidden=\"true\"\n\t\t>\n\t\t\t<div class=\"aphone-faq__a-inner\">\n\t\t\t\t<p>Warranty terms are described on the <a href=\"\/warranty-policy\/\">Warranty Policy<\/a> page and may also appear on the product page.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/section>\n\t\t<section class=\"aphone-faq__group\" data-faq-group=\"general\">\n\t\t<h2 class=\"aphone-faq__group-title\">General<\/h2>\n\t\t\t<div\n\t\tclass=\"aphone-faq__item\"\n\t\tdata-faq-item\n\t\tdata-cats=\"general\"\n\t\tdata-search=\"how do i contact support? use the site whatsapp button, the contact page, or your account. company details are listed under company credentials.\"\n\t>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"aphone-faq__q\"\n\t\t\tid=\"aphone-faq-3010-general-btn\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-controls=\"aphone-faq-3010-general\"\n\t\t>\n\t\t\t<span class=\"aphone-faq__q-text\">How do I contact support?<\/span>\n\t\t\t<span class=\"aphone-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t<\/button>\n\t\t<div\n\t\t\tclass=\"aphone-faq__a\"\n\t\t\tid=\"aphone-faq-3010-general\"\n\t\t\trole=\"region\"\n\t\t\taria-labelledby=\"aphone-faq-3010-general-btn\"\n\t\t\taria-hidden=\"true\"\n\t\t>\n\t\t\t<div class=\"aphone-faq__a-inner\">\n\t\t\t\t<p>Use the site WhatsApp button, the <a href=\"\/contact\/\">Contact<\/a> page, or your account. Company details are listed under <a href=\"\/empresa\/\">Company Credentials<\/a>.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<section class=\"aphone-faq-cta\" aria-labelledby=\"aphone-faq-cta-title\">\n\t\t<h2 id=\"aphone-faq-cta-title\" class=\"aphone-faq-cta__title\">Still need a hand with your order?<\/h2>\n\t\t<p class=\"aphone-faq-cta__sub\">Track your shipment in one click, or chat with us on WhatsApp for faster support.<\/p>\n\t\t<div class=\"aphone-faq-cta__actions\">\n\t\t\t<a class=\"aphone-faq-cta__btn aphone-faq-cta__btn--ghost\" href=\"https:\/\/applerenovoza.com\/en\/order-tracking\/\">Order Tracking<\/a>\n\t\t\t<a class=\"aphone-faq-cta__btn aphone-faq-cta__btn--solid\" href=\"https:\/\/wa.me\/85255254496?text=Hello%20aphone-renew%2C%20I%20have%20a%20question%20from%20the%20FAQ%20page.\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\t\t<span class=\"aphone-faq-cta__wa\" aria-hidden=\"true\">\n\t\t\t\t\t<svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\"><path fill=\"currentColor\" d=\"M12.04 2c-5.46 0-9.91 4.45-9.91 9.91 0 1.75.46 3.45 1.32 4.95L2.05 22l5.25-1.38c1.45.79 3.08 1.21 4.74 1.21 5.46 0 9.91-4.45 9.91-9.91 0-2.65-1.03-5.14-2.9-7.01A9.86 9.86 0 0 0 12.04 2zm.01 1.67c2.2 0 4.26.86 5.82 2.42a8.23 8.23 0 0 1 2.41 5.83c0 4.54-3.7 8.23-8.24 8.23-1.48 0-2.93-.39-4.19-1.15l-.3-.17-3.12.82.83-3.04-.2-.31a8.2 8.2 0 0 1-1.26-4.38c0-4.54 3.7-8.25 8.25-8.25zM8.68 7.53c-.16 0-.42.06-.64.31-.22.25-.84.82-.84 2 0 1.18.86 2.32.98 2.48.12.16 1.66 2.66 4.1 3.64 2.03.82 2.45.66 2.89.62.44-.04 1.42-.58 1.62-1.14.2-.56.2-1.04.14-1.14-.06-.1-.22-.16-.46-.28-.24-.12-1.42-.7-1.64-.78-.22-.08-.38-.12-.54.12-.16.25-.62.78-.76.94-.14.16-.28.18-.52.06-.24-.12-1.01-.37-1.93-1.19-.71-.64-1.19-1.42-1.33-1.66-.14-.24-.01-.37.1-.49.11-.11.24-.28.36-.42.12-.14.16-.24.24-.4.08-.16.04-.3-.02-.42-.06-.12-.54-1.33-.76-1.82-.2-.46-.4-.4-.54-.4z\"\/><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span>Online Support<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/section>\n\t\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2988","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/applerenovoza.com\/en\/wp-json\/wp\/v2\/pages\/2988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/applerenovoza.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/applerenovoza.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/applerenovoza.com\/en\/wp-json\/wp\/v2\/comments?post=2988"}],"version-history":[{"count":0,"href":"https:\/\/applerenovoza.com\/en\/wp-json\/wp\/v2\/pages\/2988\/revisions"}],"wp:attachment":[{"href":"https:\/\/applerenovoza.com\/en\/wp-json\/wp\/v2\/media?parent=2988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}